Refund policy

As we are a service based brand, there are no refunds on any products, refunds on cancellation of services must be done 72 hours before an appointment or no refund can be issued. Rescheduling must also be done within the same timeframe.

In the event of a product being sold, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@memoirsforpets.ca. Please note that returns will need to be sent to the following address: 170 Mill St unit S119.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@memoirsforpets.ca. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@memoirsforpets.ca.